Convenient In-Store and Curbside Pickup available for all orders. Shipping is unavailable due to state regulations.

HELP & INFORMATION

QUESTIONS,

ANSWERED.

Everything you need to know about ordering, pickup, discounts, our loyalty program, and joining the team — all in one place.

01 / ORDERING

PLACING AN ORDER

  • Browse our collection of beer, wine, and spirits, select the items you want, and click the cart link in the upper right corner to check out.

  • Select a pickup date and method — In-Store or Curbside. If you have a discount code, enter it and click Apply. Online orders may take up to two hours to fulfill.

  • No. Shipping is against Delaware state law, so all online orders are for in-store or curbside pickup. When ordering, please enter the billing address that matches your credit card.

  • There is no service fee for pickup orders. Simply place your order online and pick it up at your selected location during the available pickup window.

  • Due to limited space, we can hold orders for a maximum of one week. Orders not picked up within that window are refunded and restocked.

02 / Pickup

INSTORE & CURBSIDE

  • Bring identification to verify you are 21+ and authorized to pick up the order. For curbside, you'll also need your cell phone to alert the store of your arrival. We recommend having your order number handy.

  • After you receive a text or email notification (depending on your selected contact method). Orders can only be claimed during normal business hours.

  • Park in a designated spot near the front of the store; each has a number on the yellow bolster. Call us at (302) 537-8008 with your name, order number, and parking spot number. Bring proper ID — we verify name and age, and orders may only be picked up by people 21+.

  • Park in any space, come inside, and let a cashier know you're here to pick up an online order.

  • Yes. You don't need to leave your vehicle — a team member will place the order in your trunk or car.

  • Give us a call at (302) 537-8008 and we'll help with any incorrect or missing items.

03 / Discounts

DEALS & CODES

  • Mix and match brands freely, but case discounts only apply to twelve (12) 750ml bottles or six (6) 1.5L bottles.

  • Enter your code in the cart for all flash sales — that's how the system applies the discount. Once you move past the cart into checkout, the field won't appear again.

04 / Loyalty

THE LOYALTY PROGRAM

  • Earn Loyalty dollars on in-store purchases and redeem your credit in store. For every $50 spent, you earn $1 in Banks Loyalty — and points never expire.

  • Sign up in store at the register, or use the code at the bottom of your store receipt.

  • No. Our in-store system is separate, so online orders don't earn loyalty. For online-only weekly discounts, sign up for our newsletter at the bottom of the homepage.

05 / Careers

JOIN THE TEAM

  • We're always hiring. Roles include Cashier, Wine & Liquor Stocker, Beer Stocker, Management, and more — full-time and part-time.

  • Stop in or reach out to introduce yourself and we'll be in touch. Tell us the position you're interested in, your availability (weekdays, weekends, days, evenings, holidays), and why you'd be a great fit at Banks.

06 / Good to know

OTHER INFO

  • New products are launching all the time, and while we can’t carry everything, we’re happy to help with special orders. Contact Jim at [jimb@bankswinesandspirits.com] for wine and liquor special orders, or Drew at [drew@bankswinesandspirits.com]for beer special orders.

  • Our site works best in Google Chrome. If you're on another browser, switching to Chrome should clear things up.

Jobs

We’re always hiring! Fill out the form below to introduce yourself and we'll be in touch.



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